Help Center

Looking for help?

Have any questions about our company or services?

We're here to help! Please feel free to ask us anything about our company or the services we provide. We'll do our best to provide you with the information you need.

Do we issue refunds?

Due to the virtual nature of our products/services, we do not offer refunds. However, we're here to address any questions or concerns you may have before making a purchase.

Did you find a bug or glitch in our system?

We take bug reports seriously. Please provide us with more details about the issue you may encounter. Any information you can provide will help us investigate and resolve the problem.

Want to contact us directly?

Send an email to [email protected] or join our discord

Join Discord

Frequent Asked Questions

What is Phoenix Plugins about?

We are a Minecraft team specialized in creating high-quality plugins designed to bring success and innovation to your server. Our mission is to support your project with reliable tools that elevate the player experience.

How do I know you are trustworthy?

You can trust Phoenix Plugins because we've been serving the Minecraft community since 2022. Our products have ratings on our product pages and on Trustpilot, and we have an amazing community on Discord. Your trust is important to us, and we work hard to maintain it.

Do you have a customer support team?

Yes, we have a dedicated customer support team available to assist you. We offer two main channels for support: email via [email protected] and our Discord server, where we provide most of our support.

Why aren't you on other forums like Spigot or Builtbybit?

We've chosen to focus on creating a unique brand and experience for our customers. By having our own website and maintaining our independence, we can provide a more personalized and cohesive experience for our community.