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Looks like the spiders padded through here. Pick a plugin and it will show up here. Continue shoppingOn this page, you will get more information regarding the alternative rewards and how they work.
You can't use this feature with the selective reward mode.
If a user has previously won a reward with a limit, you can provide an alternative reward instead. This is a great option to ensure users receive a different item if they have already won the original one.

Crate Editor > Crate > Reward
This option will only work if it is enabled, so make sure to enable it.
An alternative reward works similarly to a normal reward but is only given when the main reward has already been won.
By default, the alternative reward is a diamond pickaxe, which will be displayed as the alternative reward if the main item is won. If you don’t want to award the diamond pickaxe, set "Virtual Item" to true. This will make it function only as a display item in the crate while still running the associated commands.

Alternative Reward Menu
In the editor, you can drag and drop the item you want to assign as a reward. Alternatively, you can edit its display name and lore by left-clicking on the item.

Example of Customizing an Item
Just like a normal reward, an alternative reward has its own Win Commands menu to run commands when it's given, and its own Broadcast toggle to announce it to the server when a player receives it.
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