Terms & Conditions

Last updated: Oct 19, 2026

Please read these terms and conditions carefully before using Our Service.

1. Interpretation and Defenitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of these Terms and Conditions:

• Country refers to: Portugal

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Phoenix Plugins.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Service (also referred as "Product" or "Purchase") refers to the features, products, or services provided by the Company through the Website.

• Project refers to a single Minecraft server or a single Minecraft server network operated as one unified environment, with one configuration, one staff team, and one set of player data. Any standalone server, server network, organization, or legal entity operating independently is considered a separate Project, even if owned, operated, or branded under the same company or umbrella.

• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

• Website refers to Phoenix Plugins, accessible from https://www.phoenixplugins.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are at least 18 years old. If you are under 18, you may only use the Service under the direct supervision of a parent or legal guardian who agrees to be responsible for your use of the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support [at] myphoenixstore [dot] com or creating at our discord so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

3. Accounts

When you create an account with us, you guarantee that you are above the age of 18 or supervised by an adult, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

4. Product Features & Lifetime

All products are provided “as is” with the features and functionality described on the product page at the time of purchase. Users should not expect additional features, updates, or enhancements to be provided for free. Any new features added in the future are considered a bonus and are not guaranteed.

References to a “lifetime license” or “lifetime support” refer to the lifetime of the product, as determined by the Company, and not to the lifetime of the purchaser. The Company may retire, discontinue, or replace the product at its sole discretion.

Suggestions for new features or enhancements may require payment or a separate agreement. The Company is not obligated to implement any suggested features, and any inclusion of such features is at the sole discretion of the Company.

5. Support, Scope, and Priority

5.1. Scope of Support

The Company provides support only for documented bugs and issues affecting the proper functioning of the Service. Requests for features, customizations, or adjustments outside the standard Service may be considered separately and require an appropriate agreement. The Company may accept or decline such requests at its sole discretion.

5.2 Response Times and Bug Fixing

• Support is not provided on weekends.
• Standard response time for support inquiries: up to 48 hours.
• Bug fixing timeline: 1-7 days after a bug is verified. The Company determines the urgency and priority of each issue based on its impact and complexity.
• Critical bugs affecting the core functionality of the Service are prioritized. Non-critical issues follow after.
• Users may not request exceptions or influence the prioritization; all decisions regarding timelines and fixes are made by the Company in accordance with its roadmap and internal priorities.

5.3. Priority Support

Priority support, faster response times, and custom development are available only through custom agreements. Standard support follows a standard response time and process for everyone, no exceptions.

5.4. Responsibility for Expectations

By using the Service, you acknowledge that the Company is not responsible for meeting demands outside the agreed scope of the license or support. Any modification, workaround, or feature request may be considered separately and may require additional payment or plan upgrade.

6. Licensing

All products offered through our website include a license, unless explicitly stated otherwise. Each license is strictly limited to a single Project, meaning one Minecraft server or one unified Minecraft server network operated as a single environment. A license may not be shared across multiple servers, networks, organizations, or legal entities under any circumstances, regardless of shared ownership, branding, infrastructure, or technical interconnection. By default, a license includes up to 5 active sessions, designed for your main server, its connected servers, and a development environment.

All software we provide performs an HTTPS request to validate the license. A stable internet connection is required for the software to function; without it, the product will not operate.

If you need more than the default number of sessions, you may upgrade to a higher-tier plan that includes additional sessions. Users who wish to operate our Service across multiple separate networks must contact us to arrange the appropriate licensing.

Add-ons extend a main product and are licensed to the account that obtained them. An add-on only works when the same account also owns a valid license for its parent product. Add-ons are tied to that account: an add-on cannot be used together with a parent product licensed to a different account, and it will not work without the parent product on your own account. This also applies to add-ons received as a gift, which only work if the recipient owns the parent product on their own account.

7. Team Seats

Account owners may invite up to 2 team members to download the products the owner chooses to share. Team seats exist only for staff who work on the owner's own Project, as defined in the "Licensing" section, such as developers, administrators, or builders of that server or network. Every file a team member downloads is issued under the owner's license and remains subject to all of its limits.

Team seats may not be given, sold, rented, or shared with friends, other server owners, or anyone who uses the products for a different server, network, or Project. Sharing a team seat this way is a breach of the "Licensing" section and of the "Copyright and Usage Restrictions" section. When we detect or confirm such use, we may revoke the affected licenses and terminate the owner's account and the team members' accounts without refund, as described in the "Termination" section.

A seat that becomes free after a member leaves or is removed cannot be filled again for 3 months. The account owner is responsible for the actions of their team members and for any use of the products downloaded through their team.

8. Affiliate Program

Any account holder may join the affiliate program free of charge. An affiliate earns a commission on paid orders placed by customers who opened the affiliate's referral link within the previous 30 days, or who used a coupon assigned to the affiliate. The commission is a percentage of the amount the Company receives for the order after payment fees and taxes: 10% by default, 15% once the affiliate has reached 10 paid orders in total, and 20% from 20 paid orders in total, unless the Company has agreed a different rate with the affiliate.

No commission is paid on an affiliate's own purchases, on the part of an order paid with store credit, or on orders that are refunded or charged back. Each commission is held for 14 days before it can be cashed out. If an order is refunded or charged back at any time, its commission is removed from the affiliate's balance, even if the balance becomes negative.

Affiliates receive a one-time bonus of 20€ when their total paid orders reach 10, 50€ at 25 and 100€ at 50. An order counts once its 14-day hold has passed and it has not been refunded or charged back. Each bonus is paid once per affiliate account and is added to the affiliate's balance. The Company may change commission rates, bonus amounts and thresholds with notice on the affiliate program page; bonuses already paid are not affected.

Affiliates may cash out their available balance from 10€, either as store credit worth 20% more than the amount cashed out, or, if the affiliate is a registered business or self-employed, by asking the Company's support to send the amount to them against an invoice that includes the affiliate's legal name, address and tax or VAT number. Store credit can only be used on the Website, has no cash value and cannot be converted back into money. Payouts requested through support are reviewed before they are sent, and the affiliate is responsible for any fees, taxes and reporting that apply to their earnings.

Affiliates must promote the Service honestly. Spam, misleading claims, bidding on the Company's brand names in paid search ads, fake or incentivized orders, self-referrals through other accounts, and any other attempt to obtain commission unfairly are not allowed. The Company may suspend or close an affiliate account and cancel its unpaid balance and bonuses if it detects or confirms such conduct.

9. Refunds

Due to the virtual and intangible nature of our Service, we do not offer post-purchase refunds most of the cases. Before making a purchase, users are strongly encouraged to carefully review the product information. It is advised to contact our support with any questions before making any decision.

You must try to attempt resolution with us, however if this is not the case we may terminate or suspend your account and bar access to Service immediately explained in the "Termination" section.

10. User Conduct and Communication

Users are expected to communicate respectfully and constructively in all interactions with the Company, including support inquiries. Any attempt to coerce, pressure, or manipulate the Company, whether to influence outcomes, timelines, or the handling of requests, will not affect Company decisions, policies, or standard procedures.

This includes, but is not limited to, threats of public complaints or negative reviews, dismissive or toxic language or personal attacks. Support or access to products may be limited or terminated if a user engages in abusive, disrespectful, or manipulative behavior, including interactions that are non-constructive, confrontational, or inappropriately demanding.

The Company reserves the right to enforce this policy across all channels, including support, forums, and other user communications, to maintain a professional and constructive environment. Repeated violations of these Terms, may result in restriction, suspension, or termination of accounts and access to Service.

11. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your first and last name, your credit or debit card number, the expiration date of your card, your billing address.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

12. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms and Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

After registering on our platform, you are likely to receive promotional emails with the possibility to unsubscribe.

13. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at support [at] myphoenixstore [dot] com.

14. Copyright and Usage Restrictions

Users are expressly forbidden from using our products in any way that would violate copyright laws, including redistribution, reproduction, or replication. Such conduct is prohibited under our Terms and is regarded as a crime. Without first receiving our express written approval, users must desist from any unlawful copying, distributing, or distribution of our products.

15. Modification Rights and Usage Responsibilities

The rights to modify, alter, or adapt our products based on the provided license are reserved exclusively for us. Before changing any of our products, users must get our approval beforehand. If issues arise or if feature requests are desired, users are obligated to communicate with us directly to address their concerns and receive appropriate support.

The usage rights that are granted to users are subject to their strict compliance with our Terms and Conditions. These rights are subject to following our rules and are not the same as ownership. It's crucial to remember that any infraction of our Terms and Conditions may result in the loss of these usage rights.

16. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

0.1. In any way that violates any applicable national or international law or regulation.

0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

0.6. To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party's use of Service, including their ability to engage in real time activities through Service.

0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

0.4. Use any device, software, or routine that interferes with the proper working of Service.

0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

0.8. Take any action that may damage or falsify Company rating.

0.9. Otherwise attempt to interfere with the proper working of Service.

17. Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Phoenix Plugins and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Phoenix Plugins.

18. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support [at] myphoenixstore [dot] com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

19. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;

0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;

0.4. your address, telephone number, and email address;

0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our Copyright Agent via email at support [at] myphoenixstore [dot] com.

20. Error Reporting and Feedback

You may provide us either directly at support [at] myphoenixstore [dot] com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

21. Disclaimer Of Warranty

These services are provided by company on an as is and as available basis company makes no representations or warranties of any kind express or implied as to the operation of their services or the information content or materials included therein you expressly agree that your use of these services their content and any services or items obtained from us is at your sole risk.

Neither company nor any person associated with company makes any warranty or representation with respect to the completeness security reliability quality accuracy or availability of the services without limiting the foregoing neither company nor anyone associated with company represents or warrants that the services their content or any services or items obtained through the services will be accurate reliable error free or uninterrupted that defects will be corrected that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

Company hereby disclaims all warranties of any kind whether express or implied statutory or otherwise including but not limited to any warranties of merchantability non infringement and fitness for particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

22. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

23. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

24. Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

25. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

26. Contact Us

Please send your feedback, comments, requests for technical support by email, support [at] myphoenixstore [dot] com or by our discord.