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On this page, you will find possible answers for questions you might have regarding issues
Q: Does the plugin support bedrock versions? Click for Answer
Q: Why my crates can only be open by OP Players? Click for Answer
Q: Why my custom models are not being displayed correctly? Click for Answer
Q: Why my custom model from model engine keep flickering? Click for Answer
Q: Why my furniture models are being destroyed when clicked? Click for Answer
Q: Why when using the chat from the editor there are color to the value? Click for Answer
Q: How do i allow Bedrock users view animations that include skulls? Click for Answer
Q: How do i check the animations of my custom model? Click for Answer
Q: How do i remove the amount of the item won from the Hologram? Click for Answer
Q: How can i create a reward where the player doesn't receive a Physical Item? Click for Answer
Q: What is the difference between "Your Chance" and "Percentage" in the preview? Click for Answer
Q: Why does my crate take the key but say it can't be opened? Click for Answer
Q: Why does my crate say there are no rewards available to me? Click for Answer
Q: Why doesn't an offline player receive the key i gave them? Click for Answer
Q: Why doesn't my key show in the virtual keys menu? Click for Answer
Q: Why am i told my data is still loading? Click for Answer
Q: Why isn't the newest Minecraft version supported yet? Click for Answer
Q: Will renaming a crate, key or reward lose player progress? Click for Answer
Q: How do i use a custom model as the crate block? Click for Answer
Q: Can i change the scale of a Better Model crate model? Click for Answer
Q: Which files do i copy to another server? Click for Answer
Q: What's the difference between attachCrate and placeCrate? Click for Answer
Q: Can a player open a crate with a full inventory? Click for Answer
Q: Do reroll groups stack? Click for Answer
Q: Why does my license say maximum concurrent sessions reached? Click for Answer
Q: Does the plugin work without internet access? Click for Answer
Q: Is PhoenixCrates Folia compatible? Click for Answer
Q: Do the GUI animations work for Bedrock players? Click for Answer
Q: Can the plugin run as a Forge or Fabric mod? Click for Answer
Q: Do you offer refunds? Click for Answer