❓ Why is nobody getting matched in ranked?

#Answer

Ranked matchmaking will not pair two sides whose ratings are too far apart. How far is set by tolerance in elo.yml, and it defaults to 200.

With that default a player rated 500 can only be matched against someone between 300 and 700. Two players can sit in the ranked queue indefinitely if the gap between them is wider, even when they are the only two waiting.

#How to fix it

On a small or quiet server, raise tolerance:

tolerance: 500

Higher values fill queues faster at the cost of less even matches. It is also editable from the editor, under Settings > Elo Settings.

#Other things to check

• An arena has to actually be free. If every arena of every map allowing that mode is busy, nobody is matched.
• The mode has to allow the ranked player type being queued for, so a mode without RANKED_DUO never produces a ranked 2v2.
• If the unranked requirement is on, players who have not met it cannot enter the ranked queue at all.